Privacy Policy
1. Introduction
Welcome to New Hues (“Company”, “we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with UK law, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By using our design and tech virtual assistant (“VA”) services (“Services”), you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
2. Information We Collect
2.1 Personal Information
We may collect personal information from you, including but not limited to:
- Name
- Email address
- Phone number
- Billing information
- Other information you provide when contacting us or using our Services
2.2 Project Information
We collect information related to your design and tech projects (“Project Information”) to provide our Services. This includes details about your project requirements, preferences, and any materials you submit.
2.3 Automatically Collected Information
When you use our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Operating system
- Referring URLs
- Access times and dates
- Usage data
3. How We Use Your Information
3.1 Providing Services
We use your personal and project information to deliver our Services, process transactions, and communicate with you about your projects and our Services.
3.2 Improving Services
We may use your information to improve our Services, develop new features, and enhance user experience.
3.3 Marketing
With your consent, we may use your contact information to send you promotional materials and updates about our Services. You can opt-out of these communications at any time.
3.4 Training and Development
You grant us permission to use any tickets, requests, or communications you submit (“Tickets”) for internal training and development purposes. We will anonymize any personal or sensitive information contained in your Tickets before using them for training purposes.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a contract: To provide our Services as agreed upon in our contract with you.
- Consent: Where you have provided consent for specific purposes, such as receiving marketing communications.
- Legitimate interests: For our legitimate business purposes, such as improving our Services and ensuring the security of our website.
- Legal obligations: To comply with legal and regulatory requirements.
5. Data Storage and Security
5.1 Data Storage
We store your information on secure servers and take reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction.
5.2 Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Accuracy of Information
You are responsible for providing accurate, complete, and current information. You agree to update your information as necessary to ensure its accuracy.
7. Disclosure of Information
7.1 Third-Party Service Providers
We may share your information with third-party service providers who assist us in providing our Services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
7.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
8. Your Rights
Under UK law, you have the following rights regarding your personal information:
8.1 Access
You have the right to request access to the personal information we hold about you.
8.2 Correction
You have the right to request the correction of inaccurate or incomplete information.
8.3 Deletion
You have the right to request the deletion of your personal information under certain circumstances.
8.4 Restriction
You have the right to request the restriction of processing your personal information under certain circumstances.
8.5 Data Portability
You have the right to request the transfer of your personal information to another party.
8.6 Objection
You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [Your Contact Information].
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your use of our website and Services. You can control the use of cookies through your browser settings.
10. International Data Transfers
If we transfer your personal information outside the UK, we will ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of any significant changes. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
New Hues
support@newhues.co.uk
By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
